> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mypopup.shop/llms.txt
> Use this file to discover all available pages before exploring further.

# Order Fulfillment

> Process and ship customer orders

## Order Workflow

```
New Order → Verify Payment → Process → Ship → Deliver
```

***

## Verifying Payments

### UPI Direct Orders

<Steps>
  <Step title="Check payment proof">
    View uploaded screenshot in order details
  </Step>

  <Step title="Verify details">
    * Amount matches order total
    * UPI transaction ID visible
    * Your UPI ID as recipient
    * Recent timestamp
  </Step>

  <Step title="Approve or reject">
    Tap "Verify Payment" or "Reject"
  </Step>
</Steps>

### Razorpay Orders

Auto-verified ✅ - No action needed

***

## Processing Orders

<Steps>
  <Step title="Mark as processing">
    Tap "Start Processing" when you begin packing
  </Step>

  <Step title="Prepare package">
    * Pack items securely
    * Include invoice/receipt
    * Add packing slip
  </Step>

  <Step title="Schedule pickup">
    Book courier pickup or drop at office
  </Step>
</Steps>

***

## Shipping Orders

<Steps>
  <Step title="Add tracking details">
    ```
    Courier: Delhivery
    Tracking #: 123456789
    Expected: 3-5 days
    ```
  </Step>

  <Step title="Mark as shipped">
    Customer gets email with tracking link
  </Step>

  <Step title="Monitor delivery">
    Track status in orders tab
  </Step>
</Steps>

***

## Handling Issues

### Order Cancellation

Before shipping:

1. Customer requests cancellation
2. Refund full amount
3. Mark order as cancelled

After shipping:

1. Cannot cancel directly
2. Customer must refuse delivery
3. Refund after return (minus shipping)

### Returns

1. Customer requests return within policy window
2. Provide return address
3. Verify product condition
4. Process refund

***

## Order Statuses

| Status          | Description            |
| --------------- | ---------------------- |
| Payment Pending | Awaiting payment       |
| Proof Uploaded  | UPI proof submitted    |
| Paid            | Payment confirmed      |
| Processing      | Preparing for shipment |
| Shipped         | Package dispatched     |
| Delivered       | Customer received      |
| Cancelled       | Order cancelled        |

<Card title="Payment Flow" icon="credit-card" href="/architecture/payment-flow">
  Learn more about payment verification
</Card>