Skip to main content

​
Order Workflow

New Order → Verify Payment → Process → Ship → Deliver

​
Verifying Payments

​
UPI Direct Orders

1

Check payment proof

View uploaded screenshot in order details
2

Verify details

  • Amount matches order total
  • UPI transaction ID visible
  • Your UPI ID as recipient
  • Recent timestamp
3

Approve or reject

Tap “Verify Payment” or “Reject”

​
Razorpay Orders

Auto-verified ✅ - No action needed

​
Processing Orders

1

Mark as processing

Tap “Start Processing” when you begin packing
2

Prepare package

  • Pack items securely
  • Include invoice/receipt
  • Add packing slip
3

Schedule pickup

Book courier pickup or drop at office

​
Shipping Orders

1

Add tracking details

Courier: Delhivery
Tracking #: 123456789
Expected: 3-5 days
2

Mark as shipped

Customer gets email with tracking link
3

Monitor delivery

Track status in orders tab

​
Handling Issues

​
Order Cancellation

Before shipping:
  1. Customer requests cancellation
  2. Refund full amount
  3. Mark order as cancelled
After shipping:
  1. Cannot cancel directly
  2. Customer must refuse delivery
  3. Refund after return (minus shipping)

​
Returns

  1. Customer requests return within policy window
  2. Provide return address
  3. Verify product condition
  4. Process refund

​
Order Statuses

StatusDescription
Payment PendingAwaiting payment
Proof UploadedUPI proof submitted
PaidPayment confirmed
ProcessingPreparing for shipment
ShippedPackage dispatched
DeliveredCustomer received
CancelledOrder cancelled

Payment Flow

Learn more about payment verification