Order Workflow
Verifying Payments
UPI Direct Orders
1
Check payment proof
View uploaded screenshot in order details
2
Verify details
- Amount matches order total
- UPI transaction ID visible
- Your UPI ID as recipient
- Recent timestamp
3
Approve or reject
Tap “Verify Payment” or “Reject”
Razorpay Orders
Auto-verified ✅ - No action neededProcessing Orders
1
Mark as processing
Tap “Start Processing” when you begin packing
2
Prepare package
- Pack items securely
- Include invoice/receipt
- Add packing slip
3
Schedule pickup
Book courier pickup or drop at office
Shipping Orders
1
Add tracking details
2
Mark as shipped
Customer gets email with tracking link
3
Monitor delivery
Track status in orders tab
Handling Issues
Order Cancellation
Before shipping:- Customer requests cancellation
- Refund full amount
- Mark order as cancelled
- Cannot cancel directly
- Customer must refuse delivery
- Refund after return (minus shipping)
Returns
- Customer requests return within policy window
- Provide return address
- Verify product condition
- Process refund
Order Statuses
Payment Flow
Learn more about payment verification